Technical Writing

Clear, accurate documentation is one of the most effective ways to reduce risk and improve resilience. Policies, guides and technical references give your staff, partners and customers the information they need to act consistently and with confidence.

In New Zealand, many incidents and audits reveal the same problems:

  • Outdated disaster recovery or business continuity plans

  • Security policies copied from templates and never adapted to the business

  • Teams relying on “tribal knowledge” rather than written processes

  • API references, SLAs and system guides that are incomplete or missing altogether

These gaps do not just cause frustration. They become real risks when people cannot follow the right steps during an outage, integration or audit.

Our Approach
to technical writing

As a Christchurch-based cybersecurity advisory firm, we understand the needs of New Zealand organisations balancing growth, compliance and operational resilience. With Luke Thomas, former CTO and Head of Technology in the health sector, leading engagements, we bring proven experience in both technical leadership and board-level reporting.

Your documentation will not only support business continuity but also provide clarity for staff, customers and regulators.

  • Written in plain English and tailored to your organisation

  • Aligned with ISO 27001, PCI DSS, privacy law and other NZ regulatory requirements

  • Designed for real use, not just compliance checks

  • Covering policies, DR and BC plans, system guides, API references, SLAs and more

Talk to us about making your documentation a real asset for business continuity and growth.